Get More Referrals Today
Clients Don‘t Stay Just Because You Do a Good Job

Clients Don‘t Stay Just Because You Do a Good Job

October 25, 2021

Did you know that 20%-70% of new clients either leave or have mentally checked out waiting for a better option within the first 100 days of using you. If you kept just 5% of those clients leaving you would increase your profits by 25%-100%.

Most service providers have been told over and over and over again that to keep clients happy you just simply need to do a good job and make sure they get results. 

And while that is about 20% correct, there is so much more that needs to be thought about and a strategy put in place to ensure you are creating loyalty and deep emotional bonds between you and your clients.

In this 'Get More Referrals Today' podcast, I'll explore client retention and why just doing a good job is not good enough, why sending client gifts at Christmas time is not a great decision (especially the way 95% of organisations do it) and all the little 1% ers that would change you client retention instantly.

In our world it's all about "Activating Extraordinary Moments" throughout your whole business.

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Creating Business Growth With Andrew Morello

Creating Business Growth With Andrew Morello

October 18, 2021

In This 'Get More Referrals' podcast we sit down and talk with Andrew Morello all around business growth.

From his early days working in his dad's service station in Monee Ponds, to winning the 1st Australian apprentice and being mentored by Mark Bouris to being a founder owner of The Entourage, Andrew has done a lot.

We go through business strategies, personal development, how us entrepreneurs can grow and a whole bunch of great gold nuggets along the way.  

Follow Morello on IG: @andrewmorello

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How To Engage Your Clients, Prospects, Networks To Accelerate Trust, Loyalty and Influence

How To Engage Your Clients, Prospects, Networks To Accelerate Trust, Loyalty and Influence

October 11, 2021

Honestly... Sending spam / cold messages or just following a simple 3 step script, is killing your opportunity to fast track your business growth.

As humans we are hardwired for survival, but unfortunately that also means that we are making so many mistakes when it comes to 'How We Engage With Out Clients, Prospects, Networks To Accelerate Trust, Loyalty and Influence'

And without these things you don't make sales, you don't have good retention and you don't create walking, talking, ranting, raving billboards for your organisation. 

Tune in to this episode as I take you from a Hunter to a Farmer

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Client Retention Secrets… The Best Form Of Marketing

Client Retention Secrets… The Best Form Of Marketing

October 4, 2021

Everyday we wake up and we ask ourselves...

How do I get more exposure today

How do I reach more people today

How do I make a sale today

How do I get seen by prospects today

And then we go about marketing to find new people

When really the question should be how do I enrol my current clients for life

Keeping clients isn't luck or doing steps 1,2,3

Keeping clients for life is a way of being

Keeping clients for life is an artform

Keeping clients for life is all about evoking positive emotions and brain chemicals 

In this 'Get More Referral Today' podcast I go through the 9 key projects that we work on with our tribe to maximise client retention and turn EVERYONE into a walking, talking, ranting, raving billboard.

 

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